Refund Policy

Because Gangu Gu sells digital goods and entitlements that are typically delivered immediately after payment verification, all refund requests are reviewed on a case-by-case basis. We may deny refunds where content was successfully delivered, activated, or consumed, unless required otherwise by applicable law or the payment platform.

• Duplicate charges for the exact same order within a short window.
• Successful payment confirmation with no delivery of the purchased item or coins within 30 minutes.
• Unauthorized or fraudulent transactions confirmed through our review or the payment provider's review process.
• Verified technical errors on our end that prevented a purchase from being applied correctly to your account.

• Change of mind after digital content has been delivered and is accessible on your account.
• Loss of Babi coins or progress due to normal gameplay outcomes, difficulty rebalancing, or self-inflicted account misuse.
• Refund requests submitted after account suspension or bans resulting from Terms of Service violations.
• Chargeback misuse or fraudulent dispute claims via third-party payment providers.

Email contact@gangugu.games with:

• Your in-game display name and sign-in email
• Purchase date and payment method used
• Order ID or NOWPayments transaction reference
• Screenshot of your payment confirmation
• A brief description of the issue

Some purchases may also be subject to the rules of your payment provider or app store platform. If applicable, their dispute process may run in parallel with ours.

Official website: https://gangugu.games/app

See Terms of Service and Privacy Policy for full service rules and data practices.