Contact Support
Need help with a purchase, account issue, or gameplay question? Reach Bernabas directly — replies usually within 24–48 hours.
Updated: April 11, 2026✉ Direct Email Support
Email: contact@gangugu.games
I review and reply to all messages within 24 to 48 hours. For faster resolution, include the details below.
✉ Send Support Email⚡ For a faster first reply, include:
- Your display name and the email address used to sign in to GanguGu.
- Device model and Android version — e.g., Samsung Galaxy A54, Android 14.
- Transaction ID or Order ID — for any billing or coin delivery issues, especially for NOWPayments crypto purchases.
- Screenshots — a photo of the error screen, receipt, or problem UI helps resolve issues on the first reply.
- Short description — what happened, what you expected, and what steps you already tried.
🔗 Useful links
- Support FAQ — answers to the most common questions about gameplay, purchases, and accounts.
- Refund Policy — when and how refund requests are considered.
- Privacy Policy — how your data is collected and protected.